This Privacy Policy describes how RuralBite ("we", "us", "our") collects, uses, discloses, and safeguards information when you visit www.ruralbite.com ("the Website"), enquire about our products, place an order, or otherwise engage with us as a customer, distributor, importer, or partner.

By using our Website or sharing your information with us, you agree to the practices described in this Policy.

1. Who We Are

RuralBite is a makhana (fox nut) sourcing, processing, private label, wholesale, and export business based in Bihar, India.

Business Address:
RuralBite
Korthu (West) Village & Post
Near Sita Ram Mandir
Darbhanga, Bihar – 847103
India

Contact: info@ruralbite.com

2. Information We Collect

We collect information you provide directly and information collected automatically through the Website.

2.1 Information You Provide

• Contact & enquiry details: Name, business/company name, email, phone number, country, city, and the message or requirement you share when using our enquiry forms, quote-request forms, farm-visit forms, newsletter signup, or vendor-onboarding form.
• Order & business details: Shipping address, billing address, GST/Tax details, business type (D2C brand, distributor, importer, hotel, restaurant, etc.), required grade, volume, packaging preferences, and delivery timelines.
• Account details: If you register an account on our Website, we collect your username, password, and any profile details you choose to share.
• Payment information: Payment is processed by third-party payment gateways. We do not store your full credit/debit card details on our servers.
• Communication records: Emails, messages, WhatsApp chats, and phone/video call notes related to your enquiry or order.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, referring URL, click patterns, and site navigation behaviour.
• Device & technical data: IP address, browser type, operating system, device type, and language settings.
• Cookies & similar technologies: See Section 6 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries, quotation requests, sample requests, and farm-visit bookings.
• Processing orders, arranging dispatch, and managing recurring or bulk supply agreements.
• Preparing export documentation, customs paperwork, and shipping records for international orders.
• Communicating updates about your orders, pricing, product availability, and lead times.
• Sending newsletters, wholesale rate updates, product launches, and offers — only where you've opted in.
• Improving our Website, products, and customer experience through analytics.
• Meeting legal, tax, food-safety, and regulatory obligations.
• Preventing fraud, misuse, and unauthorised access to our Website and systems.

4. How We Share Your Information

We do not sell your personal information. We share it only in the following situations:

• Service providers: Logistics partners, payment gateways, freight forwarders, customs brokers, packaging suppliers, and IT/hosting providers who help us deliver our services.
• Government & regulatory authorities: Where required for food safety compliance, tax filings, export documentation, customs clearance, or lawful requests.
• Professional advisors: Accountants, auditors, legal counsel, and consultants operating under confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred as part of that transaction.
• With your consent: For any other purpose disclosed to you at the time of collection.

5. International Data Transfers

As an exporter serving international buyers, we may transfer your information to countries outside India — including your own country of business — to fulfil orders, arrange shipping, complete customs procedures, and communicate with importers, distributors, and downstream partners. We take reasonable measures to ensure such transfers are protected in line with applicable laws.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences and session details.
• Analyse traffic and Website performance (e.g., Google Analytics).
• Enable core functionality like the shopping cart, account login, and checkout.
• Support marketing and remarketing (where you've consented).

You can control or disable cookies via your browser settings. Disabling certain cookies may limit some Website functionality.

7. Data Retention

We retain your information for as long as necessary to:

• Fulfil the purposes described in this Policy.
• Provide continued service under ongoing bulk supply or private label agreements.
• Meet legal, tax, accounting, food-safety, and export/audit obligations.
• Resolve disputes and enforce our agreements.

When information is no longer required, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time by clicking "unsubscribe" in our emails or emailing us at info@ruralbite.com.
• Object to or restrict certain types of processing.
• Request a portable copy of the information you've provided.

To exercise any of these rights, contact us at info@ruralbite.com.

9. Data Security

We use industry-standard technical and organisational measures — including SSL encryption, secure hosting, access controls, and staff confidentiality obligations — to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Website may contain links to third-party websites, marketplaces (Amazon, Flipkart, etc.), or social media platforms. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their respective privacy policies.

11. Children's Privacy

Our Website and services are intended for business customers and adult consumers. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

RuralBite
Korthu (West) Village & Post
Near Sita Ram Mandir
Darbhanga, Bihar – 847103, India
Email: info@ruralbite.com
Phone: +91 92040 51934
Website: www.ruralbite.com